If you are making an online purchase on our ticketing calendar and it only lets you choose X number of adults, but does not let you choose more or it doesn’t let you choose X number of children, or vice versa, it means that there are few places left and there are not enough to select all the tickets you need that day at that time.
In this case, you can select another time or another date and time that are in green in our online ticketing calendar.
At the moment it isn’t possible to take pets on the high-altitude trails, so your pet will enjoy walking in the forest as described in the previous section.
At Forestal Park Tenerife we are animal lovers, so pets are welcome. We ask that pets are always kept on a leash and accompanied by a responsible person.
In the event of a sudden change in the weather (e.g. strong winds and/or rain, thunderstorms, risk of fire, etc.), the Company reserves the right to evacuate the facilities for safety reasons. In such an event, a change of day for the activity will be offered, always subject to availability.
The activity can be done in the rain, as long as there is no heavy rain and it has been assessed that it is safe to do the activity. On rainy days we recommend that you bring a mackintosh and a change of clothes as it will be muddy and you will be grateful for something dry to wear at the end of the activity.
Adventure in the rain increases: https://youtu.be/viQ9JVqr-aY
In the event that the Company considers the weather to be suitable for the activity, the services booked may not be cancelled or refunded, even if the weather is not clear or the weather conditions are not entirely suitable.
Participants with any kind of physical disability (sensory or locomotion, permanent or temporary) or mental disability, or any other cause that requires special attention, please contact us to study the adaptation of our activities to their needs.
The height circuits and zip lines are currently not accessible to people with reduced mobility who use wheelchairs.
The activities require a minimum physical condition to overcome the games and challenges at altitude. Also, participants must not have any physical health problems (e.g. heart disease, respiratory problems, etc.) and accept that there is a risk of injury (e.g. scratches, bumps, bruises, cuts, sprains or other injuries) when doing the activities.
In case of doubt, we recommend that you ask your doctor if you can do Forestal Park Tenerife activities with X condition.
The accident insurance covers up to 69 years of age, therefore, this is the maximum age allowed for activities at Forestal Park Tenerife.
It isn’t recommended that pregnant women practice adventure sports in order to avoid blows, pressure on the abdomen or any other risk for the correct development of the baby. For safety reasons and taking all precautions, our activity isn’t suitable for pregnant women.
To access the high-altitude rides, participants must be at least five years old and at least 1.10m tall, so if any of these requirements above does not meet, you will have to wait until both are met.
To access the routes at altitude, participants will be equipped with PETZL harnesses, model PANJI, which are one size fits all and cover a wide range of sizes, thanks to the adjustment of the belt (up to 120 cm) and leg loops (up to 75 cm). It is essential that the harness is correctly adapted to the morphology of your body in order to be able to carry out the activity and avoid ‘harness syndrome’ in the event of getting hung up.
In case you weigh more than 110kg and the harness is adapted to your morphology, you must take into account that a maximum of 130kg is allowed.
Every year, both the installations of the high-altitude circuits and the zip lines as well as the supporting trees pass an external inspection in accordance with the European standard for high altitude acrobatic circuits. This certification is visible at our reception and you can consult it here
In any case, please consult our regulations so that you are aware of all the conditions of participation that must be fulfilled in order to enjoy a safe experience (link to the park’s regulations and the conditions of participation sheet).
European regulations for acrobatic routes at height don’t require the use of helmets as this isn’t an activity that involves a danger to the area protected by this element. In any case, if any participant needs to use a helmet for any special reason, please contact us to confirm the availability of the material or to give you the relevant instructions in relation to your case.
Since the end of 2016 we have been working with a safety system called ‘continuous life line’ i.e. you connect at the start to a safety cable ‘life line’ that runs through the whole circuit and you cannot disconnect until you land back on the ground.
Before starting the activity, you will receive a safety talk on a test circuit where the instructors will explain how this system works, how you have to use the elements and what steps you have to take to perform the activity under the highest safety standards.
You can use your mobile phone, photo and/or video cameras, etc. as long as your hands are free for the activity. We recommend that you bring your mobile devices in a case that you can hang from your harness or neck. Selfie sticks are forbidden.
Remember to share your photos and videos on social media with the hashtag #forestalparktenerife and tag us.
The activity is carried out under supervised autonomy, i.e. the instructor is in charge of supervising the safety equipment, teaching how to use it on the test circuit and goes up to the circuits in case help is needed. From the ground they supervise that all participants and companions follow the instructions and rules of Forestal Park Tenerife.
The instructors at Forestal Park Tenerife try to keep the participants flowing through the park without queues and crowds. In any case, if there is a route with a long queue, we recommend that you look for another less crowded circuit and then go to that route, there are nine different circuits with more than ninety different high-altitude games for you to enjoy an unforgettable adventure.
The Forestal Park Tenerife circuits are designed so that every so often you land on the ground and can rest to continue enjoying the adventure in the trees. In case you are unable to continue the activity, when you land on one of the routes, go to our reception to get unequipped and hand in your harness, even if you haven’t completed the three hours.
Subject to availability and if it is not the last shift of the day, you can pay an extra 5€ per person at our reception to extend your time of enjoyment by an extra hour.
The three-hour duration has been established for either the easy and medium difficulty circuits or the difficult or extreme level circuits, i.e. around five different circuits combining different difficulties. In any case, at the beginning of each circuit you will find a sign indicating the estimated duration, the difficulty and the games you are going to play, so that you can choose which circuits you want to go on.
The general admission ticket, which gives access to the high-altitude circuits and zip lines, includes three hours of fun (approximately half an hour of training and two and a half hours of adventure in the trees).
In order to comply with all safety measures, please be at our reception thirty minutes before your booking time to check-in calmly, equip yourself with your harness and have the whole group ready for the start of the activity by listening to a safety talk on an initiation circuit.
If you have been lucky enough to receive a gift card to enjoy the adventure at Forestal Park Tenerife, you have to redeem it to book the places on the day you want to come and visit us. There are different ways to do this:
Yes, you can purchase a gift voucher which will expire one year from the date of purchase.
The easiest way to purchase a gift voucher is through our dedicated gift card section or click on our online sales calendar. In the purchase calendar tick the checkbox ‘I want it as a gift’ and follow the purchase process. You can send the gift voucher directly to the e-mail address of the person you want to surprise or you can receive it in your e-mail in PDF format and print it to hand it in.
If you are unable to purchase the gift voucher online, please contact us to use another payment method and generate the gift voucher manually. To purchase a gift voucher using this method, please contact us at least 24 hours in advance.
Indeed, people who aren’t going to do the activities can come and watch from the trails how you do the routes at altitude. These visitors will enter the park free of charge, so there is no need to book a ticket for them.
During the celebration of events, the access of these companions will be limited to one every four participants in the activity. Likewise, in the event that the companions interfere with the safety of the participants in the adventure, they will be asked to wait in the Reception area or outside the facilities.
Children under the age of eleven are never allowed to climb alone.
Children between 11 and 12 years of age can climb alone on the easy (green) and medium (blue) circuits, supervised by an adult in the group who maintains visual contact throughout the duration of the Activities.
Children aged thirteen and over can access all the circuits on their own, as long as they comply with all the park’s regulations.
Visit our Map of Zip Line Circuits, for more information about their difficulty levels.
Adults accompanying children under the age of thirteen during the high-altitude tours pay an entrance fee and must ensure that the children under their care carry out the activity as indicated by the instructors.
In Forestal Park Tenerife the circuits are divided by colour according to their level of difficulty: GREEN (easy), BLUE (medium), RED (difficult) and BLACK (extreme).
In this sense, depending on the level of difficulty of the route, participants will have to comply with the following height requirement:
| DIFFICULTY LEVEL | MINIMUM HEIGHT |
|---|---|
| Easy(green) | From 1.10m |
| Medium(blue) | From 1.10m, except Circuit La Graciosa from 1.30m |
| Difficult(red) | From 1.30m or 1.45m, except Circuit Fuerteventura from 1.30m |
| Extreme(black) | From 1.45m |
Visit our Map with the difficulties of the Zip Line circuits
On the other hand, children under thirteen years of age must always be accompanied by an adult at height in compliance with the following ratios:
Up to 48 hours before your activity you can change or cancel your booking without any extra charge. If you cancel your booking, you will receive the full amount of the prepayment or ticket payment.
Up to 24 hours before your activity you can modify the date of your booking subject to availability, this modification will not incur any cost. If you cancel your booking, 100% of the amount will be retained (no refund). In any case, up to 3 booking modifications can be made within a maximum period of 1 year.
In the event of a ‘no show’, i.e. not attending on the day of your booking, your booking can’t be changed and no refund of prepayment or ticket payment will be made.
In the event that the facilities have to be closed due to force majeure (e.g. adverse weather conditions, confinement, etc.), a full refund of the amount you have paid for your booking will be made.
At the moment we don’t have this option active, so the easiest way to book is to purchase tickets online through our ticketing calendar
At the time of booking, you will be asked to purchase the tickets online or to make a prepayment via bank transfer of at least 30% of the percentage of the budget of your booking. In the second case, the rest of the payment can be made at our Reception either by debit/credit card or in cash on presentation of the exact amount.
Subject to availability, bookings can be made up to one and a half hour before the start of the activity.
The quickest way to book is to purchase tickets through our online sales calendar.
The telephone connection in the Protected Landscape of Las Lagunetas where the park is located, has many problems as we work with satellite telephone connection, so if you don’t purchase online, we recommend that you contact our team via WhatsApp (+34)630385742 from 09:30 am to 06:00 pm in winter (November to March) or from 09:30 am to 07:00 pm in summer (April to October).
It depends on the season, day, time and type of group and activity you would like to book:
In any case, you can always check availability in real time by accessing our online ticket sales calendar
Booking in advance is currently mandatory.
You can book your tickets now here
If you would like to book a children’s or adults’ birthday party, a hen or stag party, a school visit, a company event or any of the other options for groups that we offer on our website, you can contact the Forestal Park Tenerife team directly by e-mailing reservas@forestalparktenerife.es or by sending us a WhatsApp to (+34)630385742.
The telephone service is very limited as there is no coverage in the natural area where the park is located, so we have a satellite telephone connection and there are times when we have difficulties with communications.
If you have purchased a ticket online or contacted us by any of our different contact channels, when the booking is completed you will receive an e-mail with your booking code starting with F3-…, the day, the date and all the information regarding your adventure in Forestal Park Tenerife.
If you don’t receive this e-mail, please contact us at reservas@forestalparktenerife.es or send us a WhatsApp to (+34)630385742.
The telephone service is very limited as there is no coverage in the natural area where the park is located, so we have a satellite telephone connection and there are times when we have difficulties with communications
Ctra. TF-24, La Esperanza – El Teide, km 16
El Rosario
Tenerife – Canary Islands – Spain
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